General Terms And Conditions Playamo Casino

Foreword

These terms and conditions (“T&Cs” or “agreement”) constitute and govern the contractual relationship between the parties, Probe Investments Ltd hereinafter referred to as “Playamo Casino” and “us”, and you, as the user, hereinafter referred to as “you”, “user” or “player”.

Definitions

The following words and terms should be interpreted as follows unless the context clearly implies otherwise.

“Registration form” means the form to be filled in by the player to open a “user account”.

“Game” refers to any gaming activity presented by Playamo Casino on its internet site for the benefit of users and as approved by the Regulatory Authority.

“Internet site”, “website” or “site” means the internet websites, Playamo Casino, and all other sites connected to them and accessible through links.

“Login and password” means the login and password details that are chosen by a player upon registering with the online Casino and Sportsbook services.

“Regulatory Authority” is the Malta Gaming Authority (MGA) Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta (https://www.mga.org.mt/), which is the regulator of remote gaming operations.

“Service” shall include all Playamo Casino services and game offer activities related to and listed on Playamo including but not limited to online casino and sportsbook services.

“Live Casino” or “Online Casino” is an online version of a traditional casino, enabling users to play and wager on casino games via the internet in real time.

“Software” means the software licensed by us – including all programs, databases, and any other derived content – whether accessible or otherwise used by the user through the internet website, allowing the user to participate in the online sportsbook and casino.

“Us”, “we” or ” Playamo ” means , Playamo Online Casino or Probe Investments Limited.

“User account”, “player account”, “gaming account” or “account” means a personal account opened by an individual and maintained by Playamo Casino as to allow this person to participate in the online sportsbook and casino.

“You”, “user”, “player”, “account holder” means the user of the service, and the software accessible through the internet site, who has a contractual relationship with Playamo Casino.

“Money player” means individuals over 18 years of age, who participate in games for money (stake real money on “games for money”). Users can participate in games as “test player” without wagering money or as “money player” wagering real money.

“Demo games” or “games for fun” mean games as defined in this agreement that are offered for limited gameplay in a special game mode which does not involve payment from the user to the operator. The sole purpose of this mode (games for fun) is to offer the possibility for the user (“test player”) to try out the games offered before staking real money.

General

“Playamo Casino” in these terms and conditions refers to Probe Investments Ltd, a company incorporated in Malta, having the following registered address:

Probe Investments LTD.

Suite 109, Level 4, Sir William Reid Street,

Gzira, GZR1033,

Malta

The term, “user” or “you” refers to any individual or entity that expressly or impliedly agrees to all terms and conditions of Playamo Casino by opening an account and placing bets on games on all of Playamo Casino’s websites.
All users accessing the Playamo Casino website agree to abide by the following terms and conditions governing the use of its services (the “agreement”).
By registering with Playamo Casino, you acknowledge that sports betting is unavailable for customers residing in Germany.
This agreement describes the terms, conditions and risks applicable to the user of Playamo Casino services available under the domain of play amo (the “site” or the “sites”). If you have any questions regarding this agreement, you should contact Customer Support.
You must read, agree with and accept all of the terms and conditions contained in this agreement without modification, which include those terms and conditions expressly set forth below and those incorporated by reference, before you may become an active, registered user of Playamo Casino services. By continuing to access or use the site, you agree to follow the terms and conditions of this agreement.
This agreement is effective upon newly registering users checking the box “I am 18 years old or over, and I have read and accepted the Terms and Conditions and Privacy Policy” and clicking the “Register” button in the course of registration on the sites. By doing so, you commit to complying with the T&Cs of the website. If you do not agree to be bound by the T&Cs of this agreement, and you do not use or access our websites after registering, you must inform us in writing immediately.
This agreement shall be governed by and interpreted in accordance with the laws of Malta, excluding that body of law pertaining to conflict of laws. Any legal action or proceeding arising under this agreement will be brought exclusively in courts located in Malta, and the parties hereby irrevocably consent to the personal jurisdiction and venue therein.
Playamo Casino will not be liable in any way to any persons in the event of force majeure, or for the act of any government or legal authority. In the event that any provision in this agreement is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Failure of a party to enforce any right or provision of this agreement will not be deemed a waiver of such right or provision.
Playamo Casino may assign this agreement or any rights and/or obligations hereunder without the user’s consent.
Playamo Casino may revise the terms of this agreement from time to time by posting the amended terms on the website. In case of modification to these terms and conditions, on logging into his/her account with Playamo Casino, the user will be informed by a pop-up box that the terms and conditions have been updated. The user will be requested to agree with the updated terms and conditions before they continue to use the service. If the user does not agree to be bound by the changes to the terms and conditions of this agreement, the user account will be closed.
Playamo Casino is operated by Probe Investments Limited which is registered under the laws of the European Union member state of Malta. It has registration number C51749, with trading address at Suite 109, Level 4, Sir William Reid Street, Gzira, GZR1033, Malta.
Probe Investments Limited is authorized to operate a sportsbook and a remote casino under the B2C Licence number MGA/B2C/224/2012 issued on 01/08/2018 by Malta Gaming Authority (MGA).
Should there be any discrepancy between the terms and conditions in the English language version and versions in any other language, the English version will supersede. The prevailing language in case of interpretation will be the English language. All language versions of the terms and conditions will reflect the same principles.

Online Services Agreement

This agreement is made by, and between, Playamo Casino and the user. This agreement applies to the Playamo Casino websites, including its electronic content and/or software currently contained on the website that supplies the user with games and sportsbook services offered by Playamo Casino.

Playamo Casino reserves the right to impose certain conditions (beyond those detailed in clauses 3,4,5,6,7) on the admission of players to games (e.g. minimum number of completed games, verification of transacted payments) and to extend or change the services on the website at any time.

Compliance With The Selection Criteria

The services are available to, and may only be used by, individuals who can form legally binding contracts under the law applicable to their country of domicile. It is the user’s responsibility to ensure that their betting is legal.
Services are not available to persons under the age of 18, or otherwise under legal age (“minors”). If you are a minor, you may not utilise this service. Participation in games for money (as a “money player”) is exclusively reserved for individuals over 18 years of age.
Playamo Casino is entitled to require you to provide proof of age and to disable your activity if we have reason to believe that the minimum age requirement is not fulfilled.
In all circumstances we shall not be held responsible for misuse of our services by any unauthorised parties.
Playamo Casino services are not available to those residing in regions where Playamo Casino’s operations would be deemed illegal to use by local laws (including but not limited to the United States). Playamo Casino reserves the right to refuse and/or cancel services if we have grounds to believe that such user misconduct is occurring.

Registration Information at Playamo Online Casino

In order to participate in games as a player, you must complete the registration form on the website playamo.com or playamo casino and open a “player account”. You must fill in the registration form provided by Playamo Casino which shall at least include the following details:

(I) Your identity. You warrant to provide true, accurate, current and complete information regarding your identity during the registration process. Any false information or impersonation of any person or entity, misrepresentation regarding any affiliation with another person, entity or association, the use of false headers or other acts or omissions to conceal one’s identity from Playamo Casino for any purpose will be prosecuted under the fullest extent of the law. A user accessing Playamo Casino services may be asked to provide valid subsisting verification of identity and relevant information.

(II) Date of birth. You assure Playamo Casino that you are over 18 years of age or the minimum age as set in law for participation in the corresponding country. No person under 18 years of age may be registered as a player; it is a criminal offence to gamble underage. If despite the checks put in place by Playamo Casino, a minor manages to make use of gambling services, any winnings shall be retained by Playamo Casino, while any money deposited shall be returned.

Playamo Casino reserves the right to verify the date of birth supplied at the registration stage before you are allowed to:

Deposit funds into an account;
Access any free-to-play games/fun games;
Gamble with your own money or Playamo Casino bonus.

(III) Your place of residence. Please note that you may be asked to verify your place of residence by providing proof of identity such as a scan of an identity card, passport or driving license, and/or a utility bill or a bank statement issued within the last three months.

(IV) Your valid email address and mobile phone number.

(V) Personal and confidential username (“pseudonym”, “nickname”). The username must be unique and clearly identifiable. Offensive or indecent names are not allowed. Further prohibited are usernames that contain or allude to an internet link or account names, or which allude to certain rights of the user (ex. the term “administrator” is reserved for Playamo Casino). We reserve the right to suspend an account with an unacceptable username. Accounts can be reactivated as soon as a suitable and acceptable alternative has been chosen.

(VI) Password. You are advised to choose a strong and non-predictable password for security, and it is your responsibility for ensuring that this password is kept secret.

During the registration process, you must provide Playamo Casino with valid identification, including but not limited to your address, contact email and mobile number.
You shall ensure that registration details are kept up-to-date and shall make any necessary changes of name, address or email address on Playamo Casino website without undue delay. You are responsible for informing us immediately regarding any changes to your personal information.
If your address and country of residence no longer correspond to the location you indicated when registering your account, and you now fall under another legal jurisdiction, you must close your account and register again with the new address.
If during user verification it becomes apparent that the information provided by you is false or inaccurate, Playamo Casino is entitled to suspend or terminate your account and retain any winnings including cases that involve self-excluded accounts.
When you submit your first request for withdrawal, details of your personal bank account, or any other acceptable payment method available for such withdrawal, should be provided to Playamo Casino.
You are responsible for securing the username and password for your account with Playamo Casino. Playamo Casino holds no responsibility for any damage caused due to any act or omission of the user causing inappropriate or irregular use of their account.
You must register personally and not on behalf of someone else.
You are not allowed to register if you are already registered on Playamo Casino websites with an account. Only one account per person is allowed. Holding more than one account is known as “multi-accounting”, this is strictly forbidden and directly deemed to be fraudulent, regardless of whether the other account is registered under your own details, other Playamo Casino users’ details, third parties’ details (other than Playamo Casino users) or false details. Playamo Casino reserves the right to close any user account, at any time. If we consider that multiple accounts have been opened in genuine error, the unused balances will be returned back to the user. If Playamo Casino has reasonable grounds to believe that fraud has been committed, Playamo Casino reserves the right to cancel any related transaction, any bonus or any other promotion, without prejudice to any other action or redress to which we might avail ourselves.
Playamo Casino will treat with care the information you entrust to us, in accordance with the disclosures provided during the registration process and present in the Privacy Policy.
It is prohibited for you to sell, transfer and/or acquire accounts to/from other users. Funds can only be remitted to the same account from where they originated at the deposit stage.
You declare not to deposit money using a credit card, bank accounts, and any other payment accounts and solutions, to which you are not authorised.
You are not allowed to use business/company credit cards or bank accounts to deposit funds into your user account.
You are not allowed to make deposits into an account for any reason other than participating in games; depositing for particular illegal purposes (e.g. money laundering) is not allowed; depositing money originating from criminal and/or other unauthorised activities is also prohibited.
If you breach any provision of these T&Cs or we have a reasonable ground to suspect that you have breached them, we reserve the right to decline to reopen your account, to suspend or close your account, and to withhold payment of any winnings.
The registration and set-up of a gaming and sportsbook account are free of charge.
There is no general right to registration and participation in the games and sportsbook services.
You declare that you are not currently, or have never been, diagnosed as a compulsive gambler and do not have any mental issues which might affect your judgement or decision-making.

Password Security

Users are advised to choose a strong and non-predictable password for the purpose of account security. Users are responsible for ensuring the safe-keeping of said password.
Gameplay on the website using a player’s username and security details will be regarded as valid, irrespective of who participates in the game or sportsbook services. If any concerns regarding the secrecy of such details arise, the user should notify Playamo Casino immediately, and new security details will be created – any future transactions under the previous details will be flagged and considered void.
Playamo Casino is in no way responsible for the possible access to a user account by a third party and will not be held responsible for any losses incurred, due to the illicit use of a user’s password by a third party. Including, but not limited to; unauthorised access, and/or any transaction in which the name and password of a user was registered correctly.

Legal Restrictions

You confirm understanding of the local regional laws regarding online gambling, and it is your obligation alone to ensure compliance with any law, regulation or directive, relevant to your region of residence. The ability to access the Playamo Casino website does not necessarily mean that the use of Playamo Casino services, and/or your activities through it, are legal under the laws, regulations or directives relevant to your region of residence.
You understand and accept that Playamo Casino is unable to provide you with any legal advice or assurances and that it is solely your responsibility to ensure that at all times you comply with the laws that govern you and that you have the complete legal right to play the games. Any participation in the games is at your sole discretion and risk. By playing the games, you acknowledge that you do not find the games or services to be offensive, objectionable, unfair, or indecent in any way.
You guarantee at all times not to be a resident of the “Excluded Countries”: Australia, Belgium, Curacao, Czech Republic, Democratic People’s Republic of Korea, Ethiopia, France (including all french overseas territories), Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, Ukraine, the United States, Yemen and/or restricted by limited legal capacity.
Playamo Casino reserves the right to close your account permanently and confiscate any potential winnings, should you violate this condition and register from any of the currently “Excluded Countries”.
Playamo Casino does not intend that the website should be used for betting or any other purposes by users present in countries in which such activities are illegal. Playamo Casino’s website does not constitute an offer, solicitation or invitation by Playamo Casino for the use of the games or other services in any jurisdiction in which such activities are prohibited by law.
You shall not treat the licensee as a financial institution nor expect interest on your deposits.

Playamo Live Casino

Playamo Casino offers Live Casino fully operated by Probe Investments Limited under the licence MGA/B2C/224/2012 issued by Malta Gaming Authority (MGA), Malta’s single regulatory body. The rules of the games can be found hereunder.

When playing in Live Casino, the player is allowed to play at only one table at a time. Playing at multiple tables at the same time is strictly forbidden.
All live casino games tables and chat rooms are monitored and moderated by employees of the corresponding live casino provider. In case of any concerns, the player can contact the Live Casino dealer at any time. However, using abusive or offensive language, making matrimonial offers, sexual comments or threats is strictly prohibited.
In the case of a croupier mistake, the video footage of the contested hand will be reviewed by the Live Casino manager. The management’s decision is decisive. If it is decided that a mistake was made by the provider, all contested stakes will be refunded to the player in that particular hand. Should a player find Playamo Casino’s decision unsatisfactory, they can seek an alternate dispute arbitration, whose decision will be deemed final.
Live Casino games can be played for real money only. Bonus Money cannot be used. The operator prohibits placing bets explicitly and/or persistently with money and/or bonus money, where the chances of winning equal or more than 70% (sure bet). The operator reserves the right to block the player’s account and to prevent and/or withhold any winnings or payout obtained by the violation of the platform’s rules and/or by any other violations of the terms and conditions.
Games provided by Evolution are not available for players residing in: Manitoba, British Columbia, Quebec and Ontario.
The above Live Casino rules shall also apply as a supplement to the General Terms and Conditions of Playamo Casino.

Limited Use

Playamo Casino grants you non-exclusive, non-transferable and limited personal use to access the website (the “license”). The use of the website is conditional on your continued compliance with the terms and conditions of this agreement.
You agree not to resell marketing materials provided to you by Playamo Casino or permit secured access of the website to others, and not to copy any materials appearing on the website for resale or for any other purpose to others without the prior written consent of Playamo Casino.
You shall be responsible and bound by any unauthorized use of the website, made in breach of this section.
You agree to use the information received from the information systems of Playamo Casino for the sole purpose of executing transactions solely within the website.
You further agree not to use any electronic communication feature of a service on the website for any purpose that is unlawful, tortious, abusive, intrusive on another’s privacy, harassing, libellous, defamatory, embarrassing, obscene, threatening or hateful.
The license granted under this agreement will terminate if Playamo Casino believes that any information provided by the user, including the user’s email address, is no longer current or accurate; if the user fails to otherwise comply with any term or condition of this agreement and all rules and guidelines for each service; or Playamo Casino establishes that the user has abused in any way Playamo Casino’s games and services. Upon clear notification of such violation, you agree to cease accessing services. You agree that Playamo Casino may terminate your access to any or all services, close your open transactions, remove and discard any information or content with Playamo Casino services due to the breach of the provision of this agreement.

Misconduct

Misconduct by users is forbidden on the website. The user’s behaviour is deemed as a violation of these terms and conditions, whenever, but not exclusively, if the user:

(I) intentionally provides inaccurate or incomplete information;

(II) attempts to manipulate the result of games through concerted practices, alterations of the program or in any other undue way;

(III) deliberately causes malfunctions or defects of the website in order to undermine the natural flow of the game;

(IV) sets up more than one account per person or colludes with other players, in any way, in an attempt to take advantage or undermine the outcome of a game(s);

(V) uses a proxy to hide or alter the identity of the device in order to connect to the website;

(VI) uses abusive or offensive language in email messages and/or during live chat, makes matrimonial offers, pornographic references or sexual comments, sends spam, threatening messages, uses verbal abuse or slurs towards Playamo Casino and its employees. Any violation of this policy will result in the ending of the conversation and suspension of the user’s account for an indefinite period of time.

The user will not decompile or attempt to decompile the software on Playamo Casino’s website or develop software that interferes with the Client-Server-Communication software used on its website.
The use of any software program which facilitates artificial intelligence is strictly prohibited. Prohibited software may include software which Playamo Casino believes allows the player to cheat or gives the player an unjust advantage while wagering on the website. Playamo Casino reserves the right to take action in order to detect and prevent the use of such software by users. Playamo Casino reserves the right to freeze a relevant user’s account for a period of at least six (6) months, to confiscate any funds in that account and/or to suspend the user from using the services of Playamo Casino, should Playamo Casino identify or suspect beyond reasonable doubt the use of such prohibited programs.
In the event of misconduct by the user, Playamo Casino is entitled to request additional documents, immediately terminate the agreement with the user and exclude the user from further use of the website. Furthermore, Playamo Casino is entitled to interrupt and terminate on-going game activity and the user’s account, with or without prior notice and to retain winnings achieved through misconduct.

Account Cancellation

Playamo Casino reserves the right to cancel the services, and/or refuse to distribute winnings to anyone for any legitimate reason including, but not limited to:

any instance when Playamo Casino has cause to believe that a person’s activities on the website may be illegal;
any instance where Playamo Casino may suffer any fiscal, regulatory, or pecuniary disadvantage by virtue of anyone’s activities;
any instance where one or more transactions on the website are judged by Playamo Casino to have been performed in violation of this agreement.

Playamo Casino prohibits player collusion and takes measures to prohibit the use of devices, such as robots, that distort normal gameplay.
Playamo Casino reserves the right to terminate events or games without prior notice, whenever it deems necessary and/or due to errors in the software or games which cause games to work incorrectly or malfunction.
Playamo Casino reserves the right to terminate an Account and retain all the remaining funds in the Account where Playamo Casino has reasonable belief that a player committed/attempted to commit/ was involved in proceedings leading towards potential fraudulent activity or otherwise advised on fraudulent activity to third-party-player/s or hacked or accessed otherwise unlawfully third-party players’ Account for the purpose of alleged fraudulent activity or otherwise. Such activity could involve inter alia, organised betting, use of stolen or falsified debit cards or Account numbers, forgery, collusion and submission of data or documents which are forged, stolen or otherwise misappropriated.
Playamo Casino reserves the right to terminate an account and retain all remaining funds due to irregular play. Irregular play can be defined as, but not limited to:

(I) Delaying any game round in any game, including free spins features and bonus features, to a time when you have no more wagering requirement; and/or performing new deposit(s) while free spins features or bonus features are still available in a game.

(II) While playing a game, a “free spin” or “bonus” feature is initiated with bonus or cash funds; the player then leaves the feature by closing the game and moving to another. The player then returns to the original game to complete the feature at a later time in circumstances such as after the bonus money has been forfeited or lost or wagering requirements met and converted to cash.

(III) Bonus or cash funds are used purely to progress through bonus stages (for example, collecting 9 out of 10 coins to reach a feature) and then the final stage/s (for example, the final coin to reach 10 out of 10 coins) completed with cash bets when bonus funds have been forfeited, lost, or wagering requirements met and converted to cash.

(IV) Leaving large bets on a table, for example, in blackjack, and then returning at a later time to complete the bet in circumstances such as after the bonus money has been forfeited or lost or wagering requirements met and converted to cash.

(V) Depositing and withdrawing funds soon after, for example, depositing funds to receive free spins, wagering your deposit just over 1x your deposit value, initiating a withdrawal and then activating your free spins.

(VI) Whether known or unknown to us, the player takes advantage of any software or system bug, loophole, fault, error, or failure regarding any game.

Aborted Or Interrupted Games at Playamo

In the event that any information is incorrectly published on the website, Playamo Casino will take remedial action in order to rectify and amend the data in the system so as to reflect the correct information. Any winnings that are affected by the publishing of incorrect information will also be accordingly amended.
In the event of a malfunctioned game for any reason whatsoever, all players’ transactions are always accurately logged on our systems; therefore, we always have access to gameplay logs. Kindly contact the customer care team for any related queries via email on [email protected].
Playamo Casino reserves the right to correct or declare results void with hindsight if the result of the game was caused by a technical default, fraudulent behaviour of the user or through a fake wager. We reserve the right to recall any payment made in error.

Cash Gaming Mode (“Games For Money”)

Each eligible user (refer to Section – 3. Membership Eligibility) can play games using cash after opening an account and successfully depositing funds to the user account.
Participation in the cash games with real stakes requires the user to deposit cash to his/her gaming account as described below.

Test Gaming Mode (“Games For Fun”)

Players who have registered an account with Playamo Casino can try out DEMO play without staking a real wager. During DEMO play, the interface of the game will display a virtual balance which players can use to experiment with different betting strategies.
All wagers and winnings in DEMO play are entirely virtual, and will not be credited to or withdrawn from the player’s real balance. Players can recharge the virtual balance by reloading the game.
There is no claim, substitution or conversion for virtual fun money, should the user win.

BONUS POLICY
Playamo Casino may, from time to time, offer our players bonuses, which will be credited by Playamo Casino into their accounts. Bonuses being offered, and the details of crediting will be available in the “Promotions” section on the website. The bonus amount is determined by Playamo Casino; a user has no general entitlement to receive a bonus.
Each individual promotion will come with its own set of specific relevant terms and conditions (the “Significant Terms”) in addition to Standard Bonus Terms and Conditions; the user should, therefore, read “Standard Bonus Terms and Conditions” in combination with the applicable Significant Terms for any competition, bonus or promotion (referred to as a “promotion” or “bonus” interchangeably) they wish to enter. Please always refer to our Standard Bonus Terms and Conditions (where applicable) for information on promotions, bonuses and offers.
LIMITED LIABILITY
The games and services offered on the website are available to users only within the scope of the current state of technology used. Playamo Casino provides no guarantee for the uninterrupted availability or the serviceability of the services and games offered.
Playamo Casino endeavours to provide steady services on the website. However, Playamo Casino assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of, the website or services.
Playamo Casino is not responsible for any issues or technical malfunction of any telephone network or lines, computer online systems, servers or providers, hardware, software, failure due to technical issues on any of it’s websites or services.
Playamo Casino accepts no liability for any interruption of games or website downtime. Playamo Casino is not liable for any errors contained in any game, nor are we duty-bound to correct them – Playamo Casino is not liable for any damage caused as a result. Furthermore, Playamo Casino assumes no liability for the existence of or damage caused by viruses or other damaging components on the website or the corresponding server, which could lead to damage to the computer hardware and software of the user. For the avoidance of doubt, all winnings from bets, stakes or wagers placed on any games which contain an error shall be voided, and Playamo Casino shall only be responsible for returning the respective bet, stake or wager placed back to the user.
Playamo Casino is not liable for damages caused by user error or software malfunction, including but not limited to: errors in the calculation and distribution of winnings, incompleteness or inaccuracy of data resulting from user error, malfunctions related to the underlying mechanics and algorithms of a game or other similar circumstances.

Any winnings or rewards obtained as a result of such errors, malfunctions or related circumstances are Erroneous Winnings. If an error or malfunction is detected, Playamo Casino reserves the right to void any winnings or associated rewards; the wagered amount will be refunded. If you withdraw Erroneous Winnings, you will be liable to repay the entire sum; otherwise, the amount will be deducted from any other sums that we may owe you.

Playamo Casino may correct obvious mistakes, such as errors related to the player’s identity. Playamo Casino also reserves the right to limit or refuse wagers due to any errors, software malfunctions or similar circumstances.

To the maximum extent permitted by applicable law, under no circumstances shall Playamo Casino be responsible for any loss or damage resulting from the use of the website or services, from any content posted on or through the website or services, or from the conduct of any users of the website or services, whether online or offline.
Under no circumstance shall Playamo Casino or any of its directors or employees be liable to the user for any damages whatsoever, including, but without limitation to, indirect, incidental or any type of consequential damages which may arise from, or in connection with, the user’s use of the website or services, including but not limited to the quality, accuracy or utility of the information provided.
Playamo Casino is not liable for damages of any kind that are caused by the undue use of the account by the user or third parties.
Playamo Casino is not liable for the loss of winnings caused by interrupted games.
Playamo Casino shall in no event, nor under any circumstances, be liable for any damages or losses that are deemed, or alleged, to have resulted from, or caused by, its internet website or its content, including, without limitation to, any delays or interruptions in operation or transmission, communications line failure, any person’s use or misuse of the internet website or its content, or any errors or omissions in the content.
In case of infringement of the terms and conditions of the website by the user, the user shall indemnify Playamo Casino for any claims by third parties, and bear any losses, costs or damages resulting thereof.
Playamo Casino shall not be held responsible for any typing, technical or human error in the operation of the products offered by Playamo Casino or in the operation of the services. In the event of any error, Playamo Casino reserves the right to either void any affected bets or to correct the error. Where a correction by Playamo Casino changes the terms of a bet, you will be given an opportunity to accept the revised terms prior to the bet being deemed valid.
The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction, and under no circumstances shall Playamo Casino’s cumulative liability to the user exceed the amount of money the user transferred or deposited in the user’s account on the website in relation to the transaction giving rise to such liability.
ANTI-MONEY LAUNDERING PROCEDURES
All licence providers based in Europe are subject to the EU AML Directive, which requires all entities dealing with financial transactions to verify the legitimacy of funds being used to gamble.
No person shall abuse this website for money laundering. Playamo Casino may employ best-practice anti-money laundering (AML) procedures. Playamo Casino is responsible for employing and maintaining various anti-money laundering (AML) best practices and procedures; therefore, all transactions, regardless of the amount, must remain under constant monitoring.
Playamo Casino reserves the right to refuse to do business with, to discontinue to do business with, and to reverse the transactions of users who do not accept or conform to the following AML requirements and policies, and to refuse to accept any transactions from users who do not respect and adhere to the following AML requirements:

(I) Winnings will only be paid to the individual who initially registered to open a live account and specifically only to the originating credit card or account on file;

(II) When a user funds an account by means of credit/debit card deposits, winnings will only be distributed to the individual whose name appears on the card used to make the deposit and only be paid back to the same card;

(III) Only one account is allowed per person. No winnings may be collected on accounts opened in false names or on multiple accounts opened by the same person;

(IV) Playamo Casino may request a user to provide additional proof of identity or proof of source of funds, as it deems required, under the subject of closer scrutiny for regular players or in cases when the level of risk that the business is exposed to is classified as high. Playamo Casino may suspend the account until such proof has been provided and accepted as per regulatory standards;

(V) All transactions are screened to prevent any money laundering activity.

Any suspicious or fraudulent transactions will be immediately reported to the relevant authorities, including but not limited to the Financial Intelligence Analysis Unit (FIAU) in Malta.

Intellectual Property

All content, trademarks, service marks, trade names, logos and icons are the property of Playamo Casino and are protected by copyright laws and international treaties and provisions.
The user agrees not to delete any copyright notices or other indications of protected intellectual property rights from materials that the user receives from Playamo Casino or Playamo Casino’s websites. The user will not obtain any intellectual property rights, or any right or license to use such materials or the websites, other than as set out in this agreement.
The user agrees not to resell marketing materials provided to them by Playamo Casino or permit secured access of the website to others, and not to copy any materials appearing on the website for resale, or for any other purpose, to others without the prior written consent of Playamo Casino. The same rule applies to all users of the website, not limited to account holders.
Images displayed on the website are either the property of Playamo Casino or to be used with permission. The user agrees not to upload, post, reproduce or distribute any information, software or other material protected by copyright or any other intellectual property rights (as well as rights of publicity and privacy) without first obtaining the permission of the owner of such rights and the prior written consent of Playamo Casino.

Playamo Casino Indemnification

The user agrees to defend and indemnify Playamo Casino and its officers, directors, and employees, and to hold them harmless from and against any and all claims, liabilities, damages, losses, and expenses, including without limitation, reasonable attorney’s fees and costs, arising out of or in any way connected with:

User access to or use of the website or services;
User’s violation of any of the terms of this agreement; or

III. User’s breach of any applicable laws or regulations.

Term And Termination

The term of the agreement shall be for an indefinite period. Should the user wish to terminate this agreement at any time, he/she may do so by sending an email notification to Playamo Casino. As of termination, the user shall not be able to carry out new transactions.
The user may only terminate the agreement with Playamo Casino by providing written notice to the customer support email at [email protected].

Marketing And Promotion

By entering into a competition, the user may be asked for consent for their username, name and initials being displayed on Playamo Casino’s site(s), on selected social media (Twitter or Facebook) posts and publication in case of winning.

Please note that this consent might be withdrawn at any time. However, withdrawal of said consent will not invalidate any previously agreed upon processing.

Data Processing

Before and during the user’s use of Services, it will be necessary for Playamo Casino to collect and process the user’s personal data. All information pertaining to how Playamo Casino collects, processes, secures and shares personal data can be found in the Playamo Casino Privacy Policy.

Playamo Casino is committed to providing the best quality of support for our players.

We continue to improve our service by listening and responding to our users and responding positively to complaints. However, we do admit that reaching a fair outcome – as perceived by the user – in all cases, is not always possible.

Therefore, if a user feels that their case might need further escalation, they should contact our customer support agents by email at [email protected]. Playamo Casino customer care representatives shall acknowledge the receipt of the complaint to the user in a maximum period of 3 working days.

Our agents are also available on live chat and phone to ensure that making a complaint is as accessible as possible. The “Help” section on our website is there to assist the player in selecting the most appropriate communication channel to reach customer support.

Please be advised that complaints placed via social media will not be considered as an official complaint.

For the user’s protection, and to ensure the best possible service, telephone conversations and other relevant communication between the user and Playamo Casino may be recorded and/or monitored.

Please note that while Playamo Casino is the operator offering the games to the user, Playamo Casino has not supplied or developed the games. Therefore, Playamo Casino does not have ownership of, nor responsibility for, such games. Any queries or complaints relating to the functioning of the games will be forwarded to and addressed by, the relevant licensing authority in relation to that specific game.

To enable Playamo Casino to deal with the user’s complaint in the shortest possible time frame, the complaint must contain clear information about the identity of the user (name, surname, username, registered email and residential address) as well as all relevant details about the case (the name of the game, the time and date of the incident and a detailed explanation).

The customer support managers (or other managers, if necessary) assigned to the escalated case will commit to their best efforts to promptly resolve a reported matter internally. The whole complaint process should take no more than eight weeks to be assessed and responded to.

An informal approach is appropriate when it can be achieved, but if concerns cannot be satisfactorily resolved informally, then the formal complaints procedure should be followed.

We strive to ensure that all players are informed of our final decision and receive guidance on filing an official dispute to a registered Alternative Dispute Resolution Body, also known as an ‘ADR’. An ‘ADR’ is an independent third party which mediates disputes and assesses all information provided by both parties to issue an impartial decision on the matter. The eCommerce and Online Gaming Regulation and Assurance (eCOGRA) and ThePOGG ADRs are authorised entities for Playamo Casino complaints.

The form for the eCOGRA ADR service is available here: https://ecogra.org/forms/adr-dispute-step-1.

You can find additional information and submit a complaint to ThePOGG here: https://thepogg.com/all-complaints/.

Additionally, the Online Dispute Resolution (ODR) platform can provide further alternative dispute resolution services within the EU. More information is available here: http://ec.europa.eu/odr.

If the user still feels that their complaint has not been resolved to their satisfaction, they can bring the dispute to the Malta Gaming Authority (MGA) by email on [email protected].

Furthermore, please be advised that any user has the right to bring proceedings against an operator to any court of competent jurisdiction.

If there are any concerns that the user would like to raise with us or would like our assistance with, please do not hesitate to let us know. Our professional and friendly customer representatives are always here to help.

Version – 3.4

Last Updated – 14.12.2021

To view previous amendments to terms and conditions, please click here.